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Chapter 4 - How To Create A Sale
Some years ago, a man hired the Opera House in a small Pennsylvania town for one night, but engaged no ushers or other staff. About a month before the date for which he had rented the hall, he put a large sign on the most prominent billboard in town, stating in huge letters: "HE IS COMING!" A week before the fateful night this was replaced by: "HE WILL BE AT THE OPERA HOUSE THURSDAY NIGHT, OCTOBER 15th, AT 8:30!" That night, the man himself sat in the box office and sold tickets at $1 a head to a capacity audience. When the lights went up inside, however, all that the crowd could see was a huge sign reading: "HE IS GONE!" All the principles of selling are wrapped up in this story. Attention was gained. Interest was developed. Desire was stimulated. The prospect was convinced to act, and to "close the deal" by buying a ticket. I do not recommend this procedure, but the principles applied contain the basic elements necessary to create a sale. In this chapter, let us unfold and develop these principles and endeavor to learn how to apply them to create a sale or to improve our present Sales Plan. When I was sixteen years old, which was over 42 years ago, I began to sell. I am still at it. In fact, I get more real pleasure and enjoyment out of it today then ever before. Selling furnishes me with a modern
school and a complete laboratory that is made up of living people, and
affords me the opportunity to study every phase of human behavior and to
understand the relations that exist in the varying aspects A Good Sales Plan Can Create a Market In my experience I have sold many
different things. I have sold advertising, paint, cement roofing, oil,
varnish, directories, patent churns, electrical appliances, washing
machines, books, entertainment, billboard advertising, tooth Strange as it may seem, it has always been necessary for me to create a market, or a demand, for everything that I sold. It entailed the power of creative selling. It was either create a sale or starve. In selling, it was never a question of prospects—I always had more prospects than I possibly could see. My problem was to cover the available prospects effectively and efficiently. To do this, it was necessary to have a good sales approach. Therefore, I spent many hours in preparing and creating a good, concrete Sales Plan, around the product or service that I was endeavoring to sell. This Sales Plan needed the qualities and attributes to attract the attention of the prospect, to arouse his interest, and to stimulate his desire.It also had to have the dynamic power to convince, and to motivate and impel the prospect to act. This Sales Plan had to center the prospect's thought on my proposition to the exclusion of all others. Gain Your Prospect's Interest by Showing Interest in Him In selling, I try to remember that
the prospect is in his office or place of business, has never seen or
heard of me, and naturally is not interested in me. Therefore, the only
possible way for him to become interested in me is for me After all, there are only three
important things connected with a sale: You, the product, and the
prospect. In geometry you are taught that a straight line is the shortest
distance between two points. In selling, the shortest distance between you
and the prospect is a sale. A Sales Plan shortens this It is easy to get an audience with
the prospect, but your mission as a creative salesman is to do business
with him and have him as a customer. To achieve this objective, you must
hit the bulls-eye. Your gun may be the best and your powder the finest,
but if your gun doesn't have a bullet, then it is certain that you are not
going to hit the bulls-eye. The bulls-eye in selling is the sale, and your
bullet is a prepared Sales Plan. It is absolutely impossible for you to
give the prospect all the knowledge and information you possess about your
product. He would not be able to grasp your meaning or to understand what
you were trying to do for him. You would confuse him, and instead of
making a sale I had prepared and successfully
used many different Sales Plans to sell many different products before
entering the life insurance business. However, I wondered how in the world
I could sell a life insurance proposition with only a rate book to show to
my prospects. To me, this rate book was the key to a large safe deposit
box, containing millions of dollars in cash assets that could instantly be
shared in many different plans of life insurance. But my problem was to
convince my prospects of this. Because I had been successful in gaining You Must Plant Ideas to Harvest Sales Selling is a good deal like
farming. In farming, the farmer must plant the seed. He knows that he must
sow before he can reap. The farmer and the salesman are alike. The farmer
plants seeds. The salesman plants ideas. Your ideas, like Therefore, I realized that in order to reap a harvest of life insurance sales I must sow a crop of life insurance ideas. I also realized that these ideas must convey to the prospect the real value of life insurance and the advantages that it meant to him and his family. They must satisfy the prospect's sense of caution, security, and safety. Therefore, it was necessary to create a Sales Plan around the needs of the prospect, conveying the idea that life insurance would satisfy those needs. In building and creating this Sales Plan, I studied life insurance from every angle. Not a phase was overlooked. I sought every available source for knowledge and information. I read every book that I could find on the subject. I compared all major companies. I analyzed all important types of policies, including term insurance, ordinary insurance, 20-payment life insurance, all kinds of endowment life insurance, all forms of annuities, and all forms of retirement income plans. I reckoned with mortality tables, compound interest tables, life expectancy tables, cash reserves, disability clauses, and tables and clauses for optional settlements. I studied the protection that life insurance affords to partnerships, executives of corporations, and the interests of individual proprietors. I searched tax laws relating to estates, wills, and trusts. I familiarized myself with inheritance tax laws, both state and Federal. The social, economic, and financial aspects of life insurance were carefully weighed, analyzed, and considered. Get the Facts, Then Study Your Prospect I found that the institution of life insurance was one of the sustaining pillars of our American economy, and it was worthy of the attention of any prospect. After getting thoroughly saturated with all the knowledge pertaining to life insurance, I began to study the prospect. Where does he fit in? Where is his place in this great network of economic, social, and financial relations? I found that the whole system of life insurance was set up for one purpose only, and that was to serve the needs of the prospect. A life insurance pol icy was a declaration of financial independence, embodying guarantees that would solve the prospect's family problems, help him to solve his estate problems, help him to solve his retirement problems, and help him to realize his hopes, ambitions, and needs. The prospect was not aware of all the wonderful things that life insurance could do for him. I must tell him.In creating this Sales Plan for life insurance, I felt I had a lot in common with the prospect. I knew he had a family, a home, a job, and, in all probability, a lot of unfulfilled desires. I appreciated one great fact about the prospect: he was a rational human being with problems and needs and would listen to an appeal on how to meet them, based on common sense and reason. Therefore, with a good understanding of life insurance, and with the prospect as the center of interest, I fitted a life insurance policy about his shoulders. I made it talk. I made it reveal its benefits and what they meant to him and his family. This is the Sales Plan I created. In this Sales Plan I refer to the prospect as "Mr. Doe" and the insurance company as "Every Man's Life Insurance Company/' How to Present Your Sales Plan I call on Mr. Doe and say in a friendly and positive way, "Mr. Doe, my name is Earl Prevette." I pronounce my name very distinctly, then proceed: "Every Man's Life Insurance Company is offering a combination life insurance and investment plan to business and professional men. Mr. Doe, this plan does four definite things for you." Then I enumerate these things as follows: "First:
This plan immediately creates for you and your family an estate. This
estate, Mr. Doe, is unlike most estates. It never depreciates in value,
and is always worth 100 cents on the dollar. It is free from all liens,
mortgages, and liabilities.
This estate can be administered for your family so as "Second: This plan establishes a savings account for you after the second year. A very valuable feature of this savings account, Mr. Doe, is that it is always available. It stands at your elbow ready at a moment's notice to furnish you with ready cash to cover any unforeseen contingencies, or to meet any emergencies that might arise. "Third: This plan pays all future deposits for you, in the event that you should become totally disabled through any kind of disease or accident. This guarantees your estate and keeps your savings intact. "Fourth:
This plan makes it possible for you, Mr. Doe, to retire with an income for
life at any age between fifty and sixty-five. This income will be
guaranteed to you as long as you live, with absolute assurance that every
dollar invested This Sales Plan contains
approximately 200 words and requires about one and one-half minutes to
deliver. It gives an idea of the benefits of life insurance. It is a true
and concise statement of fact. It does not attempt to define life
insurance, with its many technical terms. On the other hand, The prospect says to himself, "An estate for the family— a savings account for an emergency—an income for the breadwinner. What more does a man want?" The Importance of the Right Word in the Right Place Plain everyday words are the most effective. Words spoken in the prospect's own language are subtle and indestructible forces that get under his skin. They make him feel the idea is his own. They penetrate his intellect. They persuade and convince him to buy your product. Every word in the Sales Plan should be studied, weighed, and analyzed from every standpoint. Has it the proper meaning? Will it get over to the prospect the right idea? Has it carrying qualities? By analyzing and considering words in this fashion, you can select the right word for the right place. The words in your Sales Plan that convey the value of the product are the impelling and motivating forces that create a sale. Spoken in a cheerful and optimistic tone, they make it easy for the prospect to say yes. It is surprising how the little
things count in selling. The old saying goes, "Anyone can see the
boulders, but it's the little pebbles that throw you." The little
things—like using the right word in the right place, cultivating a
friendly attitude, a pleasant voice, an agreeable disposition, and a high I never try to display how smart I am. I always approach my prospects in a spirit of humility, as one who comes to serve. As long as I give this Sales Plan humbly, it has power and punch, and it gets results. It is all right to be wise, but do not tell the prospect. Always give the prospect credit for knowing as much as you do. It does not pay to try to bluff him. He can usually tell brass from gold. Answer all of his objections, and hand them back to him in the form of suggestions. Let him have his own way. Practice what the Bible says: "Agree with thine adversary quickly." Remember: "He who treads softly goes far." How to Build Your Sales Plan Scientifically It is a very simple process to build a Sales Plan scientifically. It is like building a house. It must be planned. A mass of material thrown together will not build a house. Every brick, every plank, and every nail must have its place. The same is true in building a Sales Plan. Every word, every thought, and every sentence must have its place. A Sales Plan is organized knowledge, which states the reasons why the prospect should buy your product. The most scientific way to create
a Sales Plan is to get all your material together, get all the facts, and
find out everything you possibly can about your product. Investigate its
history, background, economic relation, and the part it plays in life.
Analyze these data, catalogue them, classify them, organize them, define
them, and refine them. Then take the best parts and translate them into
the needs of the prospect. The Power of Thought Forces Thought forces in your Sales Plan
that reveal the merits of your product, its qualities, its values, and
what it means to the prospect are not mere indefinite abstractions. On the
contrary, thought forces are vital, living forces, the most A Sales Plan
should not be over one and a half minutes A scientifically prepared Sales
Plan will increase and improve your ability to attract. It will increase
your knowledge and give you a more comprehensive understanding of your
product. It will revolutionize your sales procedure. It will revitalize
you. It will rekindle your enthusiasm. It will inspire confidence. It will
give you greater courage and a keener zest to go after business. It will
distinguish you. It will mark you as one that knows his business. It will
register you in the Blue Book of Salesmen.
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